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Shawn Chastain's Experience:
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Internet Business Consultant at The Lone Knight Prod. Inc.
September 2002 - Present | Tampa, FLConsult with local businesses to improve their websites and overall internet, social media, and mobile web presence. Work hand in hand with business owners to maintain and expand their website traffic and customer leads through search engine optimization, internet marketing, and affiliate marketing. Regular tasks include website updates, SEO, content management and creation. Manage content creation processes from start to finish with video creation and editing to photography and graphic design.
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Network Support Technician at Citi
July 2000 - September 2002Team member supporting over 220 users in a LAN/WAN environment. Regular tasks handled include network tape backups; desktop/laptop/server maintenance; systems repair, and upgrades; worked with vendors on imaging systems maintenance; Intranet web design, updates and maintenance; LAN administration of user accounts, and network security. Setup and joined new file servers to existing domain; Supported and installed ARC Serve, Rumba, Application Extender, Oracle client and proprietary software packages including intranet software with browser based interfaces. Worked with Application development team to resolve support and conflict issues with company software. Successfully created and implemented software images for new systems purchased to comply with corporate standards. Received employee of the quarter award in recognition of timely user issue resolution and taking the extra steps to insure customer satisfaction, also recognized with the executive's choice award in 2001 for overall excellence in user support and teamwork.
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Hardware Technician at IBM
April 2000 - June 2000Tested incoming NCR and IBM POS equipment including registers, printers and wireless LAN devices. Repaired, rebuilt and refurbished all equipment handled. Upgraded IBM servers' hardware installed SCO UNIX and configured the servers' settings for shipment to their Eckerd's store location.